You can connect the agent to multiple activity channels such as STORM API and KakaoTalk. (Integration with LINE, Slack, and ChannelTalk is coming soon.)
Through API-based integration, the agent can be flexibly connected with your own systems or in-house platforms.
Channel linking alone does not complete the actual connection. Once the API integration is complete, you can use the issued API key to directly test the STORM Chat API. Try sending a simple message to verify that the integration is working correctly.
Example request and response formats can be found in the Send Chat (stream) API documentation.
A single agent can be connected to multiple channels simultaneously, enabling consistent operation across different communication platforms using the same knowledge and logic.
Each channel can reference different knowledge folders, allowing responses to be tailored according to the channel’s purpose (e.g., customer service, sales, or internal support).
This structure enables companies to establish a multi-channel customer service environment with a single setup while maximizing operational and maintenance efficiency.
