You can connect the channels where your agent will operate. Currently, STORM supports STORM API and KakaoTalk integration (LINE, Slack, and ChannelTalk integrations are coming soon).
You can connect your agent directly via API or integrate it with popular messenger platforms used by customers.
Channel linking alone does not complete the actual connection. Once the API integration is complete, you can use the issued API key to directly test the STORM Chat API. Try sending a simple message to verify that the integration is working correctly.
Example request and response formats can be found in the Send Chat (stream) API documentation.
Since you can connect to multiple channels, a single agent can operate simultaneously across several KakaoTalk channels or chat applications.
Additionally, you can configure each channel to reference knowledge from specific folders only, allowing responses to be tailored for each channel’s purpose (e.g., customer service, sales, internal support).
This structure enables organizations to build a unified multi-channel AI service environment with a single agent setup, while significantly enhancing operational efficiency and maintenance.
