Storm OpenAPI(en)
  1. Core Scenario
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  1. Core Scenario

Channel Integration

Channel Integration#

You can connect the channels where your agent will operate. Currently, STORM supports STORM API and KakaoTalk integration (Microsoft Teams, LINE, Slack, and ChannelTalk integrations are coming soon).
Learn more about Channel Integration
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You can connect your agent directly via API or integrate it with popular messenger platforms used by customers.
Since you can connect to multiple channels, a single agent can operate simultaneously across several KakaoTalk channels or chat applications.
Additionally, you can configure each channel to reference knowledge from specific folders only, allowing responses to be tailored for each channel’s purpose (e.g., customer service, sales, internal support).
This structure enables organizations to build a unified multi-channel AI service environment with a single agent setup, while significantly enhancing operational efficiency and maintenance.
Modified at 2025-10-20 05:33:22
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