How to go live - Airalo Partner API documentation

Once you’ve completed testing in sandbox mode and you wish to switch to production mode, you can follow the steps below:

Request the switch to production mode

Reach out to your Account manager to switch your company account to Production mode.

The same credentials you used for Sandbox mode, are still valid for Production mode. If you encounter any issues with the credentials, follow the same steps as you did in the initial setup.

Ensure you have set the live credentials on the Airalo WooCommerce Plugin

Settings label	Description
Use and auto-sync Airalo eSIM images	Turn on to automatically use Airalo-assigned images for your eSIM packages
Use and auto-sync Airalo eSIM names	Turn on to automatically use Airalo's assigned names for your eSIM packages
Auto-publish new eSIMs	Turn on to automatically publish newly synced eSIM packages. If off, new packages will be saved as Draft for manual review
Auto-send eSIM Cloud email to users	Turn on to use and send the eSIM Cloud email provided by Airalo to your users
Auto-publish eSIMs when price updates	Turn on to automatically publish eSIMs when their prices change
Auto-sync product title overwriting edits	Turn on to automatically sync the product title with Airalo and overwrite manual edits
Auto-sync product description overwriting edits	Turn on to automatically sync the product description with Airalo and overwrite manual edits

Airalo eSIM plan synchronisation

Click “Sync now” to begin syncing products.

Set up your official email communications

Prices

Configure pricing for production, using the same methods used in sandbox mode.

Switch your payment gateway to production mode

Perform test purchases in production

Note that all orders done while in sandbox mode are dummy and will not be reflected in production mode.