Airalo Developer Platform
  1. Guides
Airalo Developer Platform
  • OVERVIEW
    • Introduction
    • Attribute descriptions
    • FAQ
    • Quick start
      • Step 1: Request access token
      • Step 2: Get packages
      • Step 3: Submit order
      • Step 4: Get installation instructions
    • User journeys
      • Purchase journey
      • Top-up journey
    • Guides
      • How to set up a brand for eSIMs Cloud link sharing
      • How to get the eSIMs Cloud sharing link through API
      • How to generate the QR code for an eSIM
      • How to share eSIM installation instructions with users
      • eSIM installation methods for API Partners
  • REST API
    • Introduction
    • Product updates
    • Rate limits
    • Error handling
    • Endpoints
      • Authenticate
        • Request access token
      • Browse packages
        • Get packages
      • Place order
        • Submit order
        • Submit order async
        • Future orders
        • eSIM voucher
      • Install eSIM
        • Get eSIM
        • Get installation instructions
      • Monitor usage
        • Get usage (data, text & voice)
      • Place top up order
        • Submit top-up order
        • Get top-up package list
        • Get eSIMs list
        • Get eSIM package history
      • Manage orders & eSIMs
        • Get order list
        • Cancel future orders
        • Get order
        • Update eSIM brand
      • Compatible devices
        • [Deprecated] Get compatible device list
        • Get compatible device lite list
      • Notifications
        • Airalo webhooks optin and flow
        • Understanding webhooks: Asynchronous communication for modern applications
        • Async orders
        • Low data notification - opt In
        • Low data notification - opt out
        • Get low data notification
        • Credit limit notification
        • Webhook definition
        • Webhook simulator
      • Check balance
        • Get balance
      • Refunds
        • Refund request
    • Guides
      • Step #1 - Authentication
  • SDKs
    • Introduction
    • SDK vs. REST API
    • Technical notes
  • WOOCOMMERCE PLUGIN
    • Introduction
    • Product updates
    • Guides
      • How to install the Airalo Plugin for WooCommerce
      • How to set up prices in WooCommerce
      • How to customize the "My eSIMs" page colors in WooCommerce
      • How to convert prices into your local currency
      • How to finalize your WooCommerce shop setup
      • How to test in sandbox mode
      • How to go live
      • How to customize WooCommerce email templates for eSIM sales
    • Troubleshooting
      • Troubleshooting
  • SHOPIFY APP
    • Introduction
    • Guides
      • How to install the Airalo Shopify App
      • How to set up prices in Shopify
  1. Guides

How to go live

Once you’ve completed testing in sandbox mode and you wish to switch to production mode, you can request this switch by reaching out to your account manager.
1
Collect the LIVE credentials
Log in to the Partner Platform with your production credentials and retrieve the API keys.
If you encounter any issues with the credentials, follow the same steps as you did in the initial setup.
Screenshot 2025-08-06 at 12.56.38.png
2
Ensure you have set the live credentials on the Airalo Plugin page
WooPlugin.png
3
Airalo eSIM plan synchronisation
Click “Sync now” to begin syncing products.
4
Set up your official email communications
5
Prices
Configure pricing for production, using the same methods used in sandbox mode.
6
Switch your payment gateway to production mode
7
Perform test purchases in production
Note that all orders done while in sandbox mode are dummy and will not be reflected in production mode.
Modified at 2025-08-07 09:22:22
Previous
How to test in sandbox mode
Next
How to customize WooCommerce email templates for eSIM sales
Built with