Webhook (Legacy)

This document is Obsolete
Please use V2 Webhooks for orders created with Create Order endpoint.
Webhooks allow you to receive real-time notifications about events from MOVER . Whenever an event occurs, we will send an HTTP POST request to your specified URL with details about the event.

Currently we support following events
OrderCreated	Triggered when a new order is created.
PartnerAssigned	Triggered when a partner is assigned.
ReachedPickup	Triggered when the partner reaches pickup.
TripStarted	Triggered when the trip is started.
ReachedStop	Triggered when the partner reaches a stop. Value IsUpdated True is sent in webhook for that one specific Stop
DeliveredAtStop	Triggered when delivery at a stop is made.Value IsUpdated True in sent in webhook for that one specific Stop
ReachedDropOff	Triggered when the partner reaches drop-off.
TripEnded	Triggered when the trip ends.
PaymentReceived	Triggered when payment is received.
Completed	Triggered when the order is completed.
Cancelled	Triggered when the order is cancelled.
RtoInit	Triggered when the delivery partner was unable to deliver the package. A Return to Origin (RTO) has been initiated Refer to the timestamp RTOInitAt
RtoDelivered	Triggered when the package has returned to its origin due to delivery failure. Refer to the CancelReason field, which indicates the RTO reason. OrderCompletedAt will serve as the final timestamp when the RTO was delivered.

Example Payload for a typical webhook event

  "payload": {
  "service_ids":{"77b4ed7a-7ee3-11ef-bc55-7c1e523ba329","77b4ed7a-7ee3-11ef-bc55-7c1e523ba329"},
    "order": {
      "OrderId": "NCRLMNZCRBA",
      "StatusId": 1,
      "DriverId": 0,
      "RiderId": 231000,
      "PickUpLatitude": 28.414093434043952,
      "DropOffLatitude": 28.394813204711046,
      "DropOffLongitude": 77.0308444087546,
      "PickUpLongitude": 77.02948514420679,
      "PickUpAddress": "C27H+JQ Gurugram, Haryana, India",
      "DropOffAddress": "C 11, behind Genpackt, Sector 69, Gurugram, Haryana 122101, India",
      "NeedHelper": 0,
      "DriverHelperFees": 0,
      "CouponCode": null,
      "Amount": 123,
      "TotalDistance": 11208,
      "PickupOtp": null,
      "DropOffOtp": null,
      "VehicleId": 4,
      "CreatedAt": 1727201173,
      "UpdatedAt": 1727201173,
      "DriverDeviceId": null,
      "VehicleNumberPlate": null,
      "VehicleName": "Canter 14Ft",
      "RiderName": "Puneet",
      "DriverName": null,
      "DriverMobile": null,
      "RiderMobile": "8307228131",
      "PickUpTripId": null,
      "DropOffTripId": null,
      "GoodsTypeId": 1,
      "PickUpContactNo": "9999999999",
      "PickUpContactName": "Jhon Doe",
      "RecieverContactNo": "9999999999",
      "RecieverContactName": "Jhon Doe",
      "PickupTrackingUrl": null,
      "DropOffTrackingUrl": null,
      "EstimatedJourneyTime": 1749,
      "ActualJourneyTime": 0,
      "ActualAmount": 0,
      "PaymentMode": 2,
      "ActualJourneyDistance": 0,
      "ReceivedPaymentMode": 0,
      "DriverTip": 0,
      "PaymentSatus": 0,
      "AmountReceived": 0,
      "CancelReason": null,
      "CancelledBy": 0,
      "DiscountAmount": 0,
      "MoverCommission": 0,
      "DriverReward": 0,
      "DropOffTripStartAt": "0001-01-01T00:00:00",
      "ZoneId": 2,
      "PricingId": 0,
      "IsOutStation": 0,
      "DestinationPolyline": null,
      "PickupPolyline": null,
      "DestinationArrivalBy": null,
      "PickupArrivalBy": null,
      "NoOfStops": 2,
      "OrderPlacedAt": "2024-09-24T18:06:12.731002",
      "OrderCompletedAt": null,
      "ArrivedAtPickupAt": null,
      "ExitFromPickupAt": null,
      "FreeLoadingSeconds": 3600,
      "TripStartedAt": null,
      "TripEndedAt": null,
      "ArrivedAtDropAt": null,
      "ExitFromDropAt": null,
      "FareRecalculated": 0,
      "MinsSpentAtPickup": 0,
      "MinsSpentAtDrop": 0,
      "TotalMinsSpent": 0,
      "ChargeableWaitMins": 0,
      "ChargePerWaitMin": 0,
      "ExtraKmGone": 0,
      "ChargePerExtraKm": 0,
      "WaitingCharge": 0,
      "ExtraKmCharge": 0,
      "CashbackGiven": 0,
      "CashbackAmount": 0,
      "WalletPay": 0,
      "PriceAgreed": 0,
      "IsInsured": false,
      "GoodsValue": 0,
      "PremiumAmount": 0,
      "OrderTypeId": 1,
      "ShippingMode": 1
    },
    "rating": null,
    "tolls": [],
    "stops": [
      {
        "StopId": 2076,
        "OrderId": "NCRLMNZCRBA",
        "Latitude": 28.415650408416976,
        "Longitude": 77.03899832427274,
        "StopNo": 1,
        "Address": "Stop 1 Gurgaon",
        "DeliveryNote": "",
        "ContactPersonMobile": "9999999999",
        "ContactPersonName": "Jhon Doe",
        "ReachedAt": null,
        "ExitAt": null,
        "DriverReachedLng": null,
        "DriverReachedLat": null,
        "Udf1": "",
        "IsUpdated":"false"
      },
      {
        "StopId": 2077,
        "OrderId": "NCRLMNZCRBA",
        "Latitude": 28.403344874110218,
        "Longitude": 77.04225989014573,
        "StopNo": 2,
        "Address": "Stop 2 Gurgaon",
        "DeliveryNote": "",
        "ContactPersonMobile": "9999999999",
        "ContactPersonName": "Jhon Doe",
        "ReachedAt": null,
        "ExitAt": null,
        "DriverReachedLng": null,
        "DriverReachedLat": null,
        "Udf1": "",
        "IsUpdated":"false"
      }
    ],
    "insurance_policy": null,
    "partner_location": null
  },
  "type": "OrderCreated"
}

Payload structure for all the webhook events is same except the "type" . Webhooks are triggered almost immediately as soon as aforementioned events occurs. It is mendatory for your endpoint to return a Status OK response. In case of a failure response code from your endpoint further webhooks stop immediately. To setup/resume the webhooks please contact us at support@mover.delivery .

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